Using Speech Analytics to Understand Insurance Customer Behavior

Your customers are talking - but are you really listening?

Your customers are talking everywhere — responding to a survey, commenting to a contact center agent, etc. Many insurance companies have turned to speech analytics to provide better customer service, reduce costs, and grow their business through new products and services. Despite the excitement surrounding it, Speech Analytics isn’t always correctly understood or implemented.

Read this paper to understand what insurance companies should look for in a speech analytics solution and calculate the ROI on these initiatives.

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